That depends on the destination and the required speed. Within Europe, delivery is often possible within 1–2 days. Outside Europe, 1 to 4 days is common. We always look for the smartest and fastest route—and keep you informed.

“Door to Airport” means we deliver your shipment to the destination airport. “Door to Door” means we handle the entire journey: from pickup at your location to delivery at the final destination.

Absolutely. Cross-trade shipments, for example from China to the US? No problem. We coordinate the entire process and remain your single point of contact—wherever in the world you ship.

Yes, we actively keep you updated on your shipment’s status. Upon request, we can also set up automated updates or give you access to our tracking system.

Depending on the destination country and the type of goods, import duties and VAT may apply. We help you clarify any additional costs in advance. No surprises at DutchQargo.

Yes, we handle both import (clearance) and export (declarations). We do this in-house, through a power of attorney (direct representation) with customs. Clear and efficient.

We need a signed authorization (direct representation), a valid ID of the authorized signatory, a recent Chamber of Commerce extract (not older than 6 months), and your EORI number. We guide you through the entire process.

Incoterms are international rules defining who arranges and pays for what during transport—such as insurance, risk, and customs formalities. Think of terms like EXW, FCA, CPT, or DAP. Download our Incoterms whitepaper for all explanations. Unsure which applies? Feel free to call us.

HS codes (Harmonized System codes) are international customs codes used to classify goods worldwide for:

• import and export duties (customs tariffs),
• statistical purposes,
• trade regulations (such as sanctions or import restrictions).

Customs authorities worldwide use HS codes to determine taxes, duties, or import restrictions.

1. Use the Dutch or EU TARIC database
   The TARIC is the EU’s official customs information database. You can search by product description.
   You can search terms like “bicycle frame,” “cable,” “shoe,” etc.
   It then shows the corresponding 8- or 10-digit code, import duties, and any additional conditions.

   Website: https://tarief.douane.nl/arctictariff-public/

2. Request a Binding Tariff Information (BTI)
   This is an official customs decision confirming the correct HS code for your product.
   Useful if you regularly import or export the same goods and want 100% certainty.

   Website: https://www.belastingdienst.nl/wps/wcm/connect/nl/douane/douane

Just a few basic details: your company name, address, VAT and Chamber of Commerce number, a contact person with an email address, and the billing address. Then we set you up in our system—quick and easy.

Absolutely. We work with dedicated contacts so you always speak to someone who knows your shipments and what matters to you. No bouncing between departments just fast, personal service. If your contact is unexpectedly unavailable, call +31 (0)20 210 1255 or email ams@dutchqargo.com. You’ll get a reply from another colleague within an hour.

We don’t wait, we take immediate action. We contact the airline or other involved parties and keep you proactively informed. If there is damage or loss, we start the claims procedure and help you handle the process.